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Thu, 03/11/2021 - 12:29 | Bonnie

Creating and Marketing Flexible Spring Treatments in Your Spa

Body Treatments
Latest News
Products
Skin Treatments
Spa Therapies

 

What will you feature in April, May & June?

At our recent weekly mastermind meeting, we discussed the uncomfortable challenges of planning a spring treatment menu in the midst of the upheaval we’re all living with. Even with the difficulties we face, the discussion was overwhelmingly positive, and I’d like to share some of the most brilliant ideas that came from the brainstorming (along with some additional thoughts that we've had along the way).
 
First, even when it’s hard and you feel discouraged, keep your communication positive. If your health region moves into a more restrictive colour zone, please don’t tell your clients you need to “cancel” their appointment, let them know you will reschedule. Even better, offer them a unique service that they have never tried before! Suggest a wrap, a scrub, a neck and shoulder treatment, or a really rejuvenating back facial that they will love. Remind people what experiences they CAN have with you.
 
Some other suggestions to meet your spring treatment needs:
 
Consider simple and cost-effective addons that offer a luxury feel.
Be flexible with treatment options that will allow you to transition easily into your summer menu.
  • A full body immersion experience with Makes Scents in spring can transition to a leg/foot scrub or back facial on your summer menu - without buying any additional products!
  • To any body treatment you can add on a stimulating cellulite treatment with Moor Spa Contour Cream, and your client can continue the process at home to increase circulation and improve the appearance of stubborn cellulite
Create some holiday-themed promotions - it’s not too early to think about Mother’s Day!
  • Consider a spa gift card combined with a starter kit of trial size Moor Spa products to create a spa facial at home and build excitement for a future treatment.
  • You can never go wrong with a really indulgent pedicure that includes treats for every sense - the cocooning warmth of a leg & foot wrap, along with an invigorating scrub and a fragrant natural body butter for intense hydration.
  • If you're in a zone that permits it, create a spring-themed facial that reveals, radiant fresh skin - resurfacing exfoliation with a Moor Spa Pumpkin Peel, nourishing Kelp Enzyme Mask, and replenishing Hydrating Serum.
  • Build skincare boxes for homecare that bring delight to every client that orders one. In addition to a wide range of Moor Spa products available in retail and trial sizes (how about a combination of both?), you can add other small surprises that offer uplifting sensory experiences (chocolate, soft hair scrunchies, small candles, etc.)
  • Moor Spa Herbal Bath with Pine would make a great gift with purchase in the style of a “spring detox”
 
The options are endless to build your business this spring, bringing back your existing clients, and enticing new guests to learn more about you. As always, we can help you put together special packages that suit you and your clients. Simply reach out by text/telephone to 888-666-7683 or email orders@Lmoor.com
 
For more of these great ideas, join us at our weekly Esthies and Their Besties calls, where we meet the challenges of our industry with problem solving and strategies with a supportive and smart group of peers. 
Tue, 09/29/2020 - 13:17 | Bonnie

Holiday 2020 Gift Ideas for Salons, Spas and Estheticians

Austrian Moor Mud
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Products

Helping your Clients with their Holiday Gifting

This year, you have risen to the challenge of meeting your client's needs in the most creative ways. Use this new skill to help your clients find moments of joy, and the perfect gift for everyone on their list, no matter their budget.
 
Would you like to get straight to the good part? Jump directly to Holiday 2020 Gift Ideas.
 
The holiday season has always offered a tremendous revenue opportunity for spas, salons, and wellness businesses, and this year the opportunity is bigger than ever. Here’s why:
  • With all the uncertainty, shoppers want simplicity, and they want packages and sets that allow them to make gifting simple. This is a great time to offer curated gift sets and packages containing fun and useful products.
  • This holiday shopping season is starting earlier, which offers your business the chance to spread out your offerings over a longer time period. First attract those early shoppers, then present other options to capture peak season and last-minute purchasers.
  • Your clients want to support local, and they want to shop with businesses they trust and have loyalty to. Stay top of mind with consistent promotions and advertising, and make sure your messaging is in line with the general mood of your clients. 

Here are some helpful marketing tips for a successful 2020 season:

  • Plan your promotions using a simple calendar to map out the holiday schedule. You can even take it old school and work on paper! Ramp up your marketing slowly, but consistently, because you don’t want to go all “tinsel and lights” before your clients are ready to think about it. Right after thanksgiving is a good time to start a subtle holiday gift campaign.
  • Create a “wish list” of ideas for your clients for all the people on their list. Use the time you spend with them to ask questions about what they’re looking for, and plant the seeds of your promos
  • Instead of discounting, think of ways to add value to your promotions. Adding that “little extra” to a purchase has a much higher perceived value for your client compared to offering a discount
  • Consider advertising with a simple social media ad to attract clients that may not know you’re there. We can help you create a simple but custom audience to make sure your ad is getting in front of the people who need to see it.
  • With any promotion, always finish with a “call to action”. Whether it’s reserving a holiday service, or making a purchase, don’t be shy about asking your client to take action.

How about some gift ideas?

First, here's a reminder to thank your clients with thoughtful gifts to show how much you appreciate them. It’s been a tough year, and we all know what it feels like to be grateful for the clients who support us in the good times as well as the hard times.
 
Below are a few ideas to get you thinking about what your clients need and want to make their holiday season easy. If you're offering gift cards, consider including a custom Moor Spa trial kit in your gift card promo. Your client can even get a gift for themselves while they're giving to others!

Moor Spa Herbal Bath with pine
Our habits have changed during the pandemic- we are spending more time at home (no kidding!) and we have rediscovered that it feels good to comfort and care for ourselves. Many of us are eating better and working out at home. For sore and fatigued muscles, as well as relaxation for a good night’s sleep, there’s  Moor Spa Herbal Bath with Pine.

The Makes Scents Experience
Makes Scents Experience - scrub and butter gift set, easy and perfect for #selfcaresunday. Available in natural scents to create an oasis at home. Vegan, Cruelty-free, and organic.

Green Cricket Natural Hand Relief
Caring for our hands with the never-ending hand washing. Protect and soothe with kits from Green Cricket. Available in Citrus, Lavendar and Fragrance-Free.

Ecotao Bamboo Coffret
Help your clients stock up on the best zero waste cleansing cloth made in Canada from organic cotton and bamboo. Incredible softness and effective cleansing. Also great to pair with Moor Spa Cleansing Milk. For a lovely gift idea, you can offer a promotion that offers special pricing on Ecotao refills with the purchase of a bamboo coffret.

Moor Spa Lip Balm
The ultimate stocking stuffer! Soothing hydration for cold, chapped winter lips. 100% Natural Source Moor Spa Lip Balm

 

Mon, 07/20/2020 - 20:52 | Bonnie

3 Steps to Choosing Gloves: When, What and How

Infection Control
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While much of our recent pandemic focus has been on masks, let’s take a moment to talk about another aspect of safety protocol - glove usage. 
 
In the Ontario spa and esthetics field, the guidance around when to wear gloves comes from both Regulation 136/18 and the Guide to Infection Prevention and Control in Personal Service Settings, published by Public Health Ontario, and most recently revised in July 2019.
 
These days it seems like revised safety guidance is being issued almost daily by regional health units, and we're finding that there is often a significant variance from region to region. Narrowing in on just one aspect of safety in personal service settings, let's talk about when you might wear gloves during services, and which gloves to choose.
 
Just like everything to do with infection control, we’ll take a risk-assessment approach in deciding when to wear gloves. Once that decision has been made, then we can talk about what glove to wear and how to wear them.
 
Even before an esthetician, hairstylist, nail tech or any other worker (in a personal service setting) gets to their client, they have to consider the likelihood of coming in contact with blood or body fluids; contaminated surfaces/equipment; mucous membranes and non-intact skin. If it’s likely, then workers must wear gloves to protect their hands. If a worker has broken skin on their hands (i.e. rash, cuts, or even just mosquito bites), gloves need to be worn then too.
 
For estheticians and others who work in the industry, here’s the good news: A great-fitting glove will not only offer you protection from pathogens, but it will completely change the way you work – by improving your grip, dexterity and performance, while reducing hand fatigue.
 

Choosing a glove

Generally speaking, the best approach to finding a glove that works for your intended purpose is to choose the highest quality disposable glove at the best value. It’s good to calculate the cost per glove, but it’s also important to understand the difference between “price” and “value.”
 
First, let’s consider the differences between gloves made from the two most common materials, vinyl and nitrile:
  • Vinyl gloves are soft and comfortable; a good multi-purpose glove for general use. Newer vinyl styles have excellent elasticity, and vinyl tends to be lower cost.
  • Nitrile gloves are flexible, strong and durable. They are less likely to cause hand irritation, and are resistant to breaking. They are ideal for using when performing longer services, although they do tend to run at a little higher cost.
 
All of the gloves we offer are powder-free and latex-free (because of the risk of allergies).
 
Here are a few glove options to consider:
 
Sensicare Silk Nitrile

Sensicare Silk Nitrile - available in S,M,L

Soft and comfortable with the protection you need. They have lightly textured fingertips to give you a better grip on your tools, and the beaded cuff makes sure the glove doesn’t roll up your wrist when you’re working.
 

 

Restore Oat Nitrile

Restore Oat Nitrile - Available in S,M,L

All the hand washing and sanitizing can leave your hands dry, but Restore gloves are coated on the inside with a layer of colloidal oatmeal to soothe and retain moisture. Lightly textured fingertips for enhanced grip.
 

Aloetouch Vinyl

Aloetouch Vinyl - Available in S,M,L

Aloetouch gloves are more workable, more flexible and more resilient than other vinyl synthetic gloves, with the added benefit of freeze-dried organic aloe to help moisturize and soothe your hands.
 

How to Wear Your Gloves:

  • Select gloves that are appropriate to the task, and are well-fitting. 
  • When performing a longer service, nitrile gloves are recommended. 
  • Always wash and dry your hands before putting on a pair of gloves. Gloves should never replace proper hand-washing.
  • While wearing disposable gloves, don’t touch anything other than your client and your tools, and if you need to step away to get products or supplies, you need to remove gloves and get new ones when you come back.
  • Gloves are single-use and disposable, and need to be changed:
  • Between clients or different services on clients
  • When they’re dirty, contaminated or torn
  • After sneezing, coughing, or touching your hair or face
We're always glad to help you choose the best products for your needs, and we can help you get the best gloves for you.  Contact us to order, or to ask questions. You can also call or text 888-666-7683.
Mon, 07/06/2020 - 15:43 | Bonnie

Making the Most of Your PREempt Stash

Latest News
Infection Control
In the 14 years we have been in business, we have probably never used the phrase “supply chain” (until recently!), and probably couldn’t have even explained the concept if asked. What on earth does supply chain have to do with spa, right?
 
As it turns out, a lot.
 
Before we go any further, let’s explain what a supply chain is, especially as it relates to the salon, spa and wellness world.
 
A supply chain is the network of suppliers, manufacturers, distributors, and transportation companies that work together to transform raw materials into finished products, and get those products to you. In fact, it includes you too. You are part of the supply chain that gets products and services to your customers.
 
When everything is working well (and we’re not in the middle of a pandemic!) the supply chain just works without us even thinking about it.
 
In the case of Virox, the manufacturer of PREempt Disinfectants, this means that bottles and caps for the products need to be available when employees produce the liquid from the raw ingredients of Accelerated Hydrogen Peroxide and detergents. When that’s done, the wooden pallets, the plastic shrink wrap and the truck have to be there to package and deliver the products to distributors so that it is waiting in our warehouse when you need it.
 
This post would get REALLY long if we talked about all the possible complications that can occur, but let’s just say that the way they’re running 24 hours a day, and with all the extra steps for protecting employees, challenges arise. Machine malfunction, and running out of caps are two of the potential problems when your production has to exponentially increase to meet the needs of hospitals, veterinary clinics, dental offices AND spas.
 
All this to say, it’s going to get easier. Virox has received a grant from the Ontario government to improve their production line, and with COVID-19 cases in Canada continuing to decrease, production will start to keep up with demand.
 
If you’ve made it this far (you probably weren’t expecting THIS kind of education, were you?), let’s talk about what you can do in the meantime to protect your business and your clients until the supply evens out.
 
1. Use these tips and tricks to extend your stash of PREempt disinfectants:
  • use a risk management approach to reserve PREempt RTU (Ready to Use) to clean and disinfect your high-risk surfaces. All the places touched by you and your clients throughout the day are considered high risk and should be disinfected between each client. PREempt RTU disinfects to an intermediate level, with a 3 MINUTE wet contact time.
  • for low risk environmental surfaces, like floors and walls and shelves and cupboards, clean daily with a quality all-purpose cleaner/disinfectant. Look for one with a DIN or NPN, and follow directions.
  • in a pinch, you can use alcohol or bleach to disinfect, AFTER cleaning, but you must ensure that the surface stays wet for a FULL 10 MINUTES to reach the level of disinfection needed. Check Public Health Ontario's Guide for dilution requirements for bleach and alcohol.
2. Consider disinfectable covers for your high-investment equipment such as massage tables. They are more resistant to the damaging effects of alcohol and bleach.
3. Consider using more single-use supplies. It’s important to be cost-effective and environmentally responsible, but you don’t have to disinfect items that will be disposed of. Saving time and disinfectant will also save you money. (Bear in mind that when you use a basin liner for your pedicure basins, you still need to disinfect the basin)
4. Take our online infection control course to get clarity on Canadian requirements using a risk-assessment approach. This is much more than a product knowledge course, and it’s FREE.
 
If you have more questions, we’re always happy to help. Message us on our web chat, on Facebook, or on Instagram. You can even send us a text message at 888-666-7683.
Tue, 04/21/2020 - 17:20 | Bonnie

Let us "dropship" for you

Resources
Latest News
The impact of the pandemic and the resulting changes to the way we do business are causing many sleepless nights for business owners. Among the thoughts swirling in our brains are questions about continuing to help meet client needs. How can you get them the products they need when fewer people are coming through your doors?
 
Drop shipping is an effective and simple way that we can help you serve your clients at this challenging/difficult/crazy/surreal time.

Here’s how it works:

When you get an order from a customer, you contact us, and we’ll ship it to your client for you. You can sell any of the products we offer without having to pre-purchase any inventory! 
 
This makes drop shipping very appealing for new, small, home-based businesses, or businesses that are just reeling from the effects of the COVID-19 outbreak (and who isn’t?). 

Here are some of the significant advantages to you:

Low investment: Pay for the products AFTER you sell them. Keep your expenses low, because you don’t have to carry extra inventory.

Increase your cash flow: Since you don’t stock the product, you don’t pay for it until it’s sold (and after you’ve been paid for it).

Explore new lines: You have the freedom to offer a wider range of our products because you don’t have to pay for them first. That wouldn’t be possible if you had to buy and store all of the items you decided to sell.

Increase lifetime value of customers: With the ability to curate new and exciting products consistently, you can keep your existing customers engaged and returning to see what new items you’re offering.

Save time:  Products are on their way to your client immediately and you don’t need to receive, stack, store, pull, pack, or ship products!

Save money: Only pay for shipping once - direct to your customer. Get better shipping rates using our volume discounts. Even with the cost of shipping to your client, you’re much more profitable.

Marketing support: Using our images, you can either set up an online store, or communicate directly with your clients through your social platforms.

Flexibility: work from anywhere, even from your phone.

With order processing and delivery taken care of for you, focus on what you do best - helping your clients look better and feel better. Contact us to order, or to ask questions on getting started. You can also call or text 888-666-7683.
Tue, 03/31/2020 - 15:55 | Bonnie

3 Ways to Serve Your Clients While Your Business is Closed

Latest News
Although things are constantly changing, we’re all doing our best to adapt. At L’Moor, we’ve always made good use of the technology that allows us to be able to work offsite, while we're on the road, and we’re fortunate to have a warehouse and shipping centre that’s located on the same property as our home. That means we’re still here, for whatever you need. 
 
Re-framing the ways you’re able to serve your clients right now might be something that’s on your mind too. We’re working on staying connected with our community through an online group and video chats. I’ve been blown away by the inspiring virtual conversations we’re having, and wanted to share more with you here.

1. Show that you care

It’s been 2 weeks or so since we’ve been self-isolating, and perhaps we’re starting to find a little bit of balance, and adapting to our “new normal”. In talking to clients and friends about what they’re doing for self-care, I’m hearing about online yoga classes, healthy eating, walks in the country with dogs, and other good things. I’m baking lots of muffins, cooking a healthy dinner (almost) every night, and really focusing on learning how to knit properly. 
 
Our family is really fortunate that we’re (almost) all together, but for many people, the loneliness is starting to set in, and we need to check in on those who may be vulnerable. Please reach out to your clients and ask how they are. Give them a call, send them a text message, or connect with them on your social channels. Find out if there’s anything they need, or open up a space to give them a few minutes to talk. The great thing about the work we do is that we have strong, trusting relationships with our clients, and we’re in a unique position to help. Of course, you can’t pour from an empty cup, so make sure you’ve got it in you to give, and only do what you can do.

2. Teach them something

You know more than you think you do. Don’t be afraid to share your knowledge, and offer something to your clients that will help them until they can come back to see you. Some ideas:
  • Show them how to safely remove their gel polish at home.
  • Demonstrate some makeup techniques - how about contouring with a bronzer? It was a lightbulb moment for me when a dear client showed me how to use it properly! Who knew I had cheekbones?
  • Offer private video consult calls to help your clients deal with specific skin issues. A brief Zoom call is easy to do, and it’s a great way to connect with the clients that you miss so much.
  • Upload a quick video to talk about how to care for your skin, or show some lymphatic drainage techniques. Would it surprise you to know that some of your clients don’t know how to use the cleanser you sent them home with after their last facial? 
  • Make a quick list of the questions your clients ask, and then jump on an Instagram or Facebook live video and answer your favourites.
It doesn’t need to be perfect! Your clients love you for your authenticity. Put your hair up in a messy bun and be your imperfect, beautiful self.

3. Help them get what they need

We are prepared to do business a little differently right now, and you can be too. Your clients may be running low on the Moor Spa products that you provide them, and we’d like to help get them what they need. We’re offering curbside delivery (as we’re able) from Kingston to Pickering, and north to Peterborough. If you have clients you can’t quite get to physically, we’d be glad to drop ship their packages. You simply take their order and accept payment, and we’ll get them what they need and send you the bill. We’ll put a nice thank you note in the box too.
 
What do they need right now?
  • One of our clients is offering a “Hand Relief Package” to help protect hands from all the frequent hand washing. Green Cricket is the perfect choice for this, with an 80ml Lotion and a 300ml foaming hand wash to be kind to those poor hands.
  • How about a cost-effective emergency skin care kit with a trial size cleanser, exfoliant (or toner) and moisturizer? A couple weeks worth of product can be helpful when your clients are being budget-conscious (and who isn’t right now?). You can customize their kit to meet their specific needs.
  • Any Moor Spa products they’re running low on. You may think that it’s not worth it to drop off or ship one or two products, but any potential lost profit will come back to you when we can get back to our “new normal”. Keep the momentum going (with gratitude) and know that your clients will really appreciate your help, now and in the future.

More Resources

Please join the L’Moor Community private Facebook group for information, support, humour, and creative ideas.
 
RSVP for our one hour coffee chat zoom call on Tuesdays at 10:00a.m.
 
Book a Zoom call with Bonnie or Will for a private meeting to address your specific situation.
Mon, 11/11/2019 - 12:33 | Bonnie

Crossing an item off the bucket list in the worst way

Latest News
Those who know my husband Tim might know he’s always wanted to ride in a helicopter. On a recent trip to the Grand Canyon, he was disappointed we weren't able to do that.
 
It's certainly not the way we expected he'd cross this item off his bucket list, but after what can only be described as a very Canadian accident, Tim took his first helicopter ride this weekend! Tim fell off the roof of our RV while clearing snow. Many broken ribs, and a slightly fractured spine meant that Tim needed to travel by air to a skilled trauma centre in Toronto. He's beginning to recuperate at St. Mike's, with me there to care for him and Will of course offering his support.
 
Please send your best wishes to Tim for a speedy recovery. In the meantime, Nicole, Candice and Mackenzie will be holding down the fort. There may be some changes to the travel schedule in the coming days and weeks, but we're thankful that Nicole will take care of all those details as needed.
 
As we often say, that's #lifeatlmoor.
Wed, 08/28/2019 - 11:05 | Bonnie

Are you a professional skincare specialist?

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Resources
Skin Treatments

Do you love what you do?

 
There is nothing more satisfying than having a client come see you about their problem skin, and then being able to offer professional skincare services and products that help them. If you can actually make a living doing that, then you're a success.
 
When we ask our clients why they do what they do, estheticians tell us they got into this industry because they love helping people. They find, however, that one of the biggest challenges to meeting that goal is the "daily grind". They need to fill their book with services (any services) so that they can pay their bills.Natural Ingredients
 
What if you were able to fill your schedule with profitable services, and fuel your spirit by helping your clients fix their skincare challenges?
 
If your clients aren't already coming to you for knowledge about how to look after their skin, where are they going? You know the answer; they're going to YouTube, Google, and friends who sell door-to-door skincare. They're also hitting retail stores, where they buy the product the staff learned about from the last sales rep who visited!

 

You're a skincare professional and it's time to step into your knowledge and education. Learn to embrace your skills with confidence. You will help your clients make better decisions about what to use on their skin when you can explain why their skin is behaving the way it is.
 

Will Roderick teaching skin careWe're taking it "back to basics"

With a 6-hour certificate class, you'll have the opportunity to hone your foundational skincare skills. Led by highly qualified educators, this class combines a strong foundation in the basics (including anatomy and physiology) with sales and marketing techniques. Whether you're a new practitioner looking for a stronger foundation, or a seasoned professional wanting a refresher, this class has what you need.
 
We'll focus on skincare analysis,and understanding the physiology behind common skin concerns such as rosacea, hyperpigmentation, reactivity, and aging skin. Then we'll help you prioritize treatment, and come up with a plan for action.
 

Fads will fade, but healthy skin is always in fashion

There are plenty of fad services making headlines in the spa and beauty industry, and it's easy to find expensive training in all kinds of things. Essential skincare has sometimes been overshadowed by technology, but your hands have always been the best tool in your toolbox.

 

Skincare services are widely recognized as the most profitable. Offer your clients the assurance that your skin care knowledge is current, so they can be confident you're making the best recommendations for their skin health.Professional skin care
 
Please join us on Monday, September 30, 2019 to hone your competitive skill set and gain a fresh perspective on your skincare services. It's also a great opportunity to make connections and build community with your colleagues, and we always need more of that. 
 

Why trust education from L'Moor?

L'Moor was founded on the belief that well-educated estheticians and spa professionals are our best clients. Professional training has always been a big part of what we offer to help our clients achieve business success. Now in our 14th year, we've become the reliable resource that you can count on.
 

Learn more about this certificate class

Wed, 08/15/2018 - 14:39 | Bonnie

Here's where I learned to see the big picture...

Latest News

I’m currently nibbling chocolate, sitting in a comfortable hotel room in Niagara-on-the-Lake, and I think I’ve learned a valuable lesson today.

My day didn’t start out this good, and because it’s always the difficult experiences that give us the best lessons, I feel like I need to share the story.

Will and I travel a fair bit in the course of our business, and because we own a small business, we need to be careful to keep our expenses reasonable, otherwise we can’t write paycheques for our great team!

In planning this little jaunt to Niagara, we found hotel prices to be really expensive (it’s high season in this tourist region!), so we decided to economize. Last week, we booked a 2-night stay at a “boutique” hotel through Hotel Tonight. The prices were more reasonable than our usual places, and we had stayed there before and enjoyed it, so we figured we made a sensible business decision. We paid in advance for a non-refundable room.

Upon arrival last night, we learned that there would be an additional $20/day added to our credit card for parking, along with a hefty $25/day charge if we wanted a fridge in our room. We felt a little deflated at those unforeseen charges, but it was late so we proceeded to our room. Once there, we discovered a damp, dilapidated space with mold on the ceiling in the bathroom. There was no coffee maker, no real desk, and no chair even if we’d wanted to use it for a desk. We often work in our hotel room, so it’s pretty important to have a space to do that. After just a few minutes, Will had some breathing challenges (he has asthma), so we decided to call Hotel Tonight to see about checking out in the morning and asking for a refund for the second night.

After a full hour on the phone, we didn’t get anywhere with Hotel Tonight. They called the front desk of our hotel (that was kinda awkward!) to tell them we weren’t happy, but the front desk person said they couldn’t do anything about it, and we’d have to talk to the manager in the morning. Early this morning, we packed the car, deciding that we couldn’t stay there. We went to the front desk to speak to the manager, who gave us her assurance that she would talk to Hotel Tonight to get us a refund for the second night. We’ll be watching for that.

We decided that we would bite the bullet and go to our favourite IHG property, the Holiday Inn Express in NOTL, and pay more to get the comfortable stay we needed. Upon arrival, the friendly front desk person, Emma, listened to our sad story and went to find the manager, John Crescenzi. John didn’t judge us for trying to save a few bucks, and he immediately found us a room and gave us a great rate. It was only 8:00 in the morning, so our room wasn’t ready yet, but he took our refrigerated items from us to keep them cool until he could move them into our room when it was ready.

So, here I sit, nibbling the chocolate that John left in our room with his card and a hand-written note. It’s cool and quiet in here, allowing me time and space to think and write about today’s experience. I have a comfortable chair and desk, but even better than that is this great chaise I’m sitting in, right beside a table with a plug and USB port for my electronics. The room is bright and clean.

What did I learn?

I learned that sometimes in the quest for a great “deal”, you can lose sight of the big picture. You can nickel and dime yourself to death, when the true value comes from the relationships you have with quality providers of services.

It mirrors our business, too, I think. L’Moor will never be the cheapest supplier, nor do we plan to be. We’re never going to be a “buy one get one free” distributor. What we WILL do is offer the products and services our clients need, and we’ll be the people you can depend on.

Thanks for the chocolate, John. Don’t tell Will I didn’t save him any.

Tue, 01/30/2018 - 19:10 | Bonnie

How long will it take for your investment to pay off?

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Body Treatments
Light Elegance
Norma de Durville
Spa Therapies
We’ve been passionate about education for a long time, so it’s only natural that we have committed to hosting a unique training day for all those who have made an investment in themselves, their team, and their business by attending the L.E.A.D. Spa and Wellness Conference. From the elegant cocktail reception to the value-packed conference sessions, to the special full-day spa and esthetics skills training on the day after the conference, you can trust us to bring more.
 
 
You already know that knowledgeable staff increase profits by:
- choosing the correct amounts of the appropriate products;
- getting amazing results with advanced skills;
- having the confidence to recommend the right product for their clients.
 
Try this one quick exercise to see what it can do in and for your business - imagine one small change increases your daily revenue by 10% - how many days until your investment pays off?
 
Limited seating available. Get your conference tickets now so you can be part of this special event. 
 

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